Refund & Return Policy

At Candleaf, customer satisfaction is our priority.

Returns

Returns are accepted within 30 days of receiving your order.

Items must be:

       Unused

       In their original packaging

       In resalable condition

Products showing signs of use cannot be returned unless they arrived damaged or defective.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the product.

We'll arrange a replacement or refund after reviewing your request.

Refunds

Once your return is received and inspected, we'll notify you of the approval status.

Approved refunds are issued to your original payment method within 5–10 business days.

Non-Returnable Items

The following items cannot be returned:

        Used candles

        Personalized products

        Gift cards

        Clearance items (if marked final sale)

Return Shipping

If the return is due to our error or a damaged product, we'll cover the return shipping cost.

Otherwise, customers are responsible for return shipping unless local consumer laws require otherwise.