FAQ
1. How do I place an order?
Browse our collections, add your favorite products to the cart, and proceed to checkout. Follow the checkout steps to complete your purchase securely.
2. Can I change or cancel my order?
If your order has not been processed or shipped, please contact us as soon as possible. We'll do our best to accommodate your request.
3. How long does shipping take?
Orders are processed within 1–5 business days.
Estimated delivery times:
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Domestic: 1–5 business days
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International: 1–15 business days
4. Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping availability may vary depending on your location.
5. How can I track my order?
Once your order is shipped, you'll receive a confirmation email with your tracking number and tracking link.
6. What is your return policy?
We accept returns within 30 days of delivery for eligible unused items in their original packaging. Please visit our Refund Policy page for complete details.
7. What if my order arrives damaged?
Please contact us within 7 days of receiving your order and include photos of the damaged product and packaging. We'll review your request and arrange a replacement or refund where applicable.
8. How long do refunds take?
Approved refunds are typically processed within 5–10 business days, depending on your payment provider.
9. How long do your scented candles burn?
Burn time depends on the candle size and usage. For the best experience, always follow our Candle Care recommendations.
10. How do I get the best burn from my candle?
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Trim the wick before each burn.
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Allow the wax to melt evenly across the surface during the first burn.
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Do not burn for more than 4 hours at a time.
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Keep away from drafts.
11. How long does a reed diffuser last?
Our reed diffusers typically provide continuous fragrance for several weeks, depending on room conditions and usage.
12. How can I make my reed diffuser smell stronger?
Simply flip the reeds every few days to refresh the fragrance. This helps distribute the scent more effectively.
13. Where can I use linen spray?
Our linen sprays are suitable for:
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Bed linens
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Pillows
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Curtains
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Sofas
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Cushions
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Fabric upholstery
Always test on a small hidden area before first use.
14. What payment methods do you accept?
We accept secure payment methods available at checkout, including major credit/debit cards and other supported payment options.
15. Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways to keep your information safe.
16. How can I contact Candleaf?
You can contact us through our Contact Us page or email us at support@candleaf.com.