FAQ'S
Welcome to Candleaf's Frequently Asked Questions page. Here you'll find answers to common questions about our products, shipping, payments, returns, refunds, and customer support.
If you need additional assistance, please contact us at support@candleaf.us.
What products does Candleaf offer?
Candleaf offers a selection of home fragrance products, including scented candles, reed diffusers, and linen sprays. Our products are designed to bring pleasant fragrances and a welcoming atmosphere to your home.
Where is Candleaf located?
Candleaf is a United States-based business.
Our business address is:
216 NW 25th St, Miami, FL 33127, United States.
Our orders are fulfilled from Florida, United States.
Where do you ship?
We currently ship exclusively within the United States. International shipping is not available at this time.
How much does shipping cost?
We charge a flat shipping fee of $10.00 USD per order for standard shipping within the United States.
The shipping cost is displayed at checkout before you complete your purchase.
How long does shipping take?
Our estimated shipping timeline is:
Order Processing: 1–2 business days
Standard Shipping Transit: 5–8 business days
Total Estimated Delivery: 6–10 business days
Business days exclude Saturdays, Sundays, and applicable public holidays.
Delivery estimates may vary because of carrier delays, weather conditions, or other unforeseen circumstances.
Which shipping carrier do you use?
We use FedEx for standard deliveries within the United States.
Can I cancel my order?
Yes. You may request cancellation within 24 hours of placing your order.
To request cancellation, email support@candleaf.us with your order number.
If your order has already shipped, cancellation may no longer be possible. In that case, you may request a return after delivery in accordance with our Return & Refund Policy.
What is your return policy?
We accept eligible returns within 30 days of receiving your order.
Products must generally be unused, in their original condition, and returned with their original packaging.
To request a return, please contact support@candleaf.us for instructions.
Who pays for return shipping?
For standard returns, the customer is responsible for return shipping costs.
If you receive an incorrect, defective, or damaged product, please contact our support team. We will review the issue and arrange an appropriate resolution, including return shipping coverage where applicable.
Do you charge restocking fees?
No. Candleaf does not charge restocking fees.
Restocking Fee: $0.00
Can I exchange a product?
Yes. We accept eligible exchanges within 30 days of delivery.
Exchange requests depend on product availability and the condition of the item.
Please contact support@candleaf.us to request an exchange.
How long does it take to receive a refund?
Once your return has been received, inspected, and approved, we process your refund within 5–10 business days.
Approved refunds are issued to the original payment method.
Your bank or payment provider may require additional time to reflect the refund.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact support@candleaf.us as soon as possible.
Include your order number, a description of the issue, and clear photographs where applicable.
Our customer support team will review the issue and help arrange an appropriate resolution.
What payment methods do you accept?
Candleaf processes payments through Authorize.net.
Available payment methods are displayed securely during checkout. You can select from the payment options supported for your transaction.
Are your products suitable for everyday home use?
Our products are intended for home fragrance use when used according to their instructions.
Please follow the safety and usage guidance provided with each product. Never leave a burning candle unattended, and keep fragrance products away from children and pets as directed.
Can I change my shipping address after placing an order?
If you need to correct or update your shipping address, please contact support@candleaf.us as soon as possible.
We will attempt to make the change before dispatch. However, address changes cannot be guaranteed once an order has been processed or shipped.
What should I do if my package is delayed or missing?
If your package has not arrived within the estimated delivery timeframe, first check the tracking information provided in your shipping confirmation email.
If you still need assistance, contact support@candleaf.us with your order number.
We will help investigate the shipment with the carrier.
How can I contact Candleaf?
You can contact our customer support team using the following details:
Business Name: Candleaf
Email: support@candleaf.us
Phone: +1 786-887-6378
Business Address: 216 NW 25th St, Miami, FL 33127, United States
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (CT)
Saturday & Sunday: Closed
Website: candleaf.us