Privacy Policy

Last Updated: October 15, 2026

At Candleaf, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Candleaf ("we," "us," or "our") collects, uses, shares, and protects your information when you visit our website, candleaf.us purchase our products, or communicate with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, or contact us, we may collect the following types of information:

Personal Information: Your name, email address, phone number, billing address, shipping address, and other information you voluntarily provide.

Order Information: Products purchased, order numbers, transaction details, payment status, shipping information, and purchase history.

Payment Information: Payments may be processed through Authorize.net and other payment services actually enabled at checkout. Payment information is handled according to the applicable payment provider's security and privacy practices. Candleaf does not claim to store complete payment card details.

Technical Information: Your IP address, browser type, device information, operating system, website interactions, and other technical data collected through cookies or similar technologies.

Customer Support Information: Messages, inquiries, and information you provide when contacting our support team.

How We Use Your Information

We use personal information as reasonably necessary to operate our online store and provide our services.

This may include:

• Processing and fulfilling customer orders.
  
• Confirming payments and preventing fraudulent transactions.
  
• Arranging shipping and delivery through FedEx and relevant fulfillment partners.
  
• Providing order confirmations and tracking information.
  
• Handling returns, refunds, exchanges, and cancellations.
  
• Responding to customer questions and support requests.
  
• Maintaining website functionality and security.
  
• Improving our products, services, and customer experience.
  
• Sending promotional communications where permitted by applicable law and customer preferences.
  
• Meeting legal, accounting, and regulatory obligations.

We do not use your personal information for purposes that are incompatible with this Privacy Policy without an appropriate legal basis or notice.

Payment Processing and Security

Candleaf uses Authorize.net as its stated payment processing provider.

When you make a purchase, the payment information necessary to complete the transaction may be transmitted securely to the payment processor and relevant financial institutions.

We take reasonable measures to protect customer information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We recommend that customers protect their account credentials and avoid sharing sensitive payment information through ordinary email.

Sharing Your Information

We may share personal information with trusted service providers when reasonably necessary to operate our business.

These may include:

Ecommerce Platform Providers: Shopify and related services that support our online store, order management, and website operations.

Payment Processors: Authorize.net and relevant financial institutions involved in processing payments and refunds.

Shipping and Fulfillment Partners: FedEx and relevant suppliers or fulfillment providers that require order information to prepare, ship, and deliver products.

Technology and Support Providers: Service providers supporting website hosting, communications, security, analytics, or customer service, where actually used.

Legal Authorities: Government agencies, regulators, or other parties when disclosure is required by law or necessary to protect legal rights.

We do not sell customers' personal information for money. Certain advertising or analytics activities, if enabled, may qualify as a sale or sharing under applicable privacy laws even without a monetary transaction.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential shopping functions, remember preferences, maintain shopping carts, and understand website performance.

Where enabled, analytics and advertising technologies may also be used to measure website traffic or advertising effectiveness.

You may manage cookies through your browser settings and, where provided, our website's privacy or cookie preference controls.

Disabling certain cookies may affect website functionality, including shopping cart and checkout features.

Where applicable law requires consent for non-essential cookies, we will seek that consent before using those technologies.

Advertising and Marketing Communications

If you choose to receive marketing communications from Candleaf, we may send you information about products, promotions, or store updates.

You may unsubscribe from promotional emails by following the unsubscribe instructions included in those messages or by contacting us at support@candleaf.us.

Transactional communications, such as order confirmations, shipping notifications, and important service updates, may still be sent when necessary.

If advertising services are enabled on our website, relevant information may be processed by those providers in accordance with applicable law and their privacy practices.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on order fulfillment, customer support needs, accounting requirements, fraud prevention, dispute resolution, and applicable legal obligations.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or otherwise securely dispose of it, subject to legal and operational requirements.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to personal information we maintain about you.
  
• Request correction of inaccurate information.
  
• Request deletion of eligible personal information.
  
• Obtain information about certain data processing activities.
  
• Opt out of certain targeted advertising, sale, or sharing activities where applicable.
  
• Withdraw consent where processing is based on consent.
  
• Exercise applicable privacy rights without unlawful discrimination.

To submit a privacy request, please email support@candleaf.us with the subject line "Privacy Request."

We may need to verify your identity before completing certain requests. Some requests may be limited by applicable legal exceptions.

Children's Privacy

Candleaf does not knowingly collect personal information from children under the age of 13.

Our online store is intended for customers who are legally permitted to make purchases under applicable laws.

If you believe a child has provided personal information to us without appropriate authorization, please contact support@candleaf.us so we can review the situation and take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites, including shipping providers, payment services, or other external resources.

We are not responsible for the privacy practices of websites that we do not operate.

We encourage customers to review the privacy policies of third-party websites before providing personal information.

International Data Processing

Candleaf operates an online store serving customers within the United States.

Some technology providers and service partners may process or store information in locations outside the state or country where a customer resides.

Where required, we take appropriate steps to ensure personal information is handled in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, legal obligations, or privacy practices.

When changes are made, we will update the "Last Updated" date at the top of this page.

We encourage customers to review this policy periodically.

Contact Information

If you have questions about this Privacy Policy, how your personal information is handled, or wish to exercise your applicable privacy rights, please contact us.

Business Name: Candleaf
Website: candleaf.us
Email: support@candleaf.us
Phone: +1 786-887-6378
Business Address: 216 NW 25th St, Miami, FL 33127, United States
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM CT
Saturday & Sunday: Closed

We will review privacy-related inquiries and respond in accordance with applicable legal requirements.