Legal notice
Last Updated: October 15, 2026
Business Information
This website, candleaf.us is operated under the business name Candleaf, an online retailer offering scented candles, reed diffusers, linen sprays, and related home fragrance products.
Our business information is provided below for customer transparency and general legal inquiries.
Business Name: Candleaf
Store / Brand Name: Candleaf
Website: candleaf.us
Business Address: 216 NW 25th St, Miami, FL 33127, United States
Customer Support Email: support@candleaf.us
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM CT
Saturday & Sunday: Closed
Website Ownership and Operation
Candleaf operates this website to provide customers within the United States with access to home fragrance products and related customer services.
Our online store provides product information, pricing, order placement, payment processing, shipping information, and customer support.
Candleaf operates using a dropshipping business model, coordinating order fulfillment with relevant supply and fulfillment partners.
Product Information
We make reasonable efforts to ensure that product descriptions, prices, images, specifications, and availability displayed on our website are accurate and up to date.
Product appearance, including color and packaging, may vary slightly from images due to lighting, photography, or display settings.
Customers should review individual product descriptions, usage instructions, and applicable safety warnings before making a purchase.
If you have questions about a product, please contact support@candleaf.us.
Pricing and Payment
All product prices are displayed in United States Dollars (USD).
Candleaf uses Authorize.net as its stated payment processing gateway. Available payment methods are displayed at checkout.
Applicable taxes and shipping charges are shown during checkout before customers complete their purchases.
Our standard shipping charge is $10.00 USD per order for deliveries within the United States.
Shipping and Delivery
Candleaf currently ships within the United States only.
- Shipping Carrier: FedEx
- Order Processing Time: 1–2 business days
- Standard Transit Time: 5–8 business days
- Estimated Total Delivery Time: 6–10 business days
- Shipping Cost: $10.00 USD flat rate per order
- Shipping Origin: Florida, United States
Delivery times are estimates and may vary due to carrier delays, weather conditions, public holidays, or circumstances beyond our reasonable control.
For further information, please review our Shipping Policy:
https://candleaf.us/policies/shipping-policy
Returns, Refunds, and Cancellations
Candleaf accepts eligible returns within 30 days of delivery.
Customers are responsible for return shipping costs for standard returns.
Restocking Fee: $0.00
Eligible exchanges are permitted according to our Return & Refund Policy.
Approved refunds are processed within 5–10 business days and returned to the original payment method.
Customers may request order cancellations within 24 hours of placing an order, subject to the order's processing and shipment status.
For complete details, please review our Return & Refund Policy:
https://candleaf.us/policies/refund-policy
Intellectual Property
The Candleaf brand name, logos, website content, photographs, graphics, and other original materials may be protected by applicable intellectual property laws.
Unauthorized reproduction, distribution, or commercial use of protected materials is prohibited unless permitted by law or authorized by the relevant rights holder.
Third-party trademarks and intellectual property remain the property of their respective owners.
Website Availability and Accuracy
We aim to maintain accurate and accessible website information.
However, temporary technical issues, maintenance, or errors may occasionally affect website availability or content.
We may correct inaccuracies or update website information as needed, subject to applicable consumer protection laws.
Nothing in this Legal Notice limits rights or remedies that customers are entitled to under applicable law.
Privacy and Personal Information
Candleaf respects customer privacy and handles personal information in accordance with its published Privacy Policy and applicable privacy laws.
For information about data collection, use, sharing, and privacy rights, please visit:
https://candleaf.us/policies/privacy-policy
Privacy-related inquiries may be sent to support@candleaf.us.
Third-Party Services
Our website may use third-party services for ecommerce operations, payment processing, shipping, fulfillment, and website functionality.
These may include Shopify, Authorize.net, FedEx, and relevant fulfillment partners, where applicable.
Third-party services may operate under their own terms and privacy policies.
Governing Law
This Legal Notice is governed by applicable laws of the State of Florida, United States, without limiting mandatory consumer rights or protections that may apply under other relevant laws.
Contact for Legal Inquiries
For legal notices, business inquiries, or questions regarding this website, please contact:
Candleaf
216 NW 25th St
Miami, FL 33127
United States
Email: support@candleaf.us
Website: candleaf.us
Support Hours: Monday–Friday, 9:00 AM–6:00 PM CT
Saturday & Sunday: Closed
We will review inquiries received through our official contact channels and respond as appropriate.