Payment Policy
Last Updated: October 15, 2026
At Candleaf, we aim to provide a secure, transparent, and convenient payment experience for all customers. This Payment Policy explains how payments are processed, how charges are calculated, and how refunds are handled when shopping at candleaf.us
Accepted Payment Methods
Candleaf uses Authorize.net as its payment processing gateway.
We accept payments through the payment methods supported by Authorize.net and enabled on our website.
Available payment options are displayed during checkout. Customers should review the payment methods shown at checkout before completing their purchases.
We do not accept cash on delivery, checks, or direct bank transfers unless these options are explicitly offered at checkout.
Payment Currency
All product prices and checkout transactions on Candleaf are displayed and processed in United States Dollars (USD).
Customers are responsible for any currency conversion charges or additional fees imposed by their card issuer or financial institution, where applicable.
Payment Processing
Payment is requested when an order is placed through our website.
Once payment has been successfully authorized or processed, customers will receive an order confirmation at the email address provided during checkout.
Orders may be subject to payment verification and fraud prevention checks before fulfillment.
If payment authorization fails or is declined, the order may not be processed until a successful payment is completed.
Payment Security
Candleaf uses HTTPS to help protect information transmitted between customers and our website.
Payments are processed through Authorize.net using the payment integration configured for our store.
Sensitive payment information is handled according to the applicable payment provider's security procedures.
We take reasonable measures to safeguard customer information but cannot guarantee that any electronic system is completely free from security risks.
Product Prices and Shipping Charges
All product prices are displayed on our website in USD.
For orders shipped within the United States, Candleaf charges a flat shipping fee of $10.00 USD per order.
Applicable taxes, shipping fees, and the final order total are displayed during checkout before payment confirmation.
Customers can review their order details and total charges before completing their purchase.
Payment Confirmation
After a successful order submission, customers will receive an order confirmation email containing relevant purchase information.
If you do not receive an order confirmation, please check your spam or junk folder.
If you still cannot locate your confirmation email, contact support@candleaf.us with your purchase details.
Failed or Declined Payments
Payments may be declined for reasons including incorrect payment details, insufficient funds, bank restrictions, or unsuccessful authorization.
If your payment is declined, please verify your information or contact your card issuer for assistance.
If you experience an unexpected payment error or believe you have been charged without receiving an order confirmation, contact support@candleaf.us before attempting repeated payments.
Refunds
Eligible refunds are issued to the original payment method used for the purchase.
Once a refund has been approved, Candleaf processes it within 5–10 business days.
Additional time may be required by your bank or payment provider for the funds to appear in your account.
Order Cancellations
Customers may request cancellation within 24 hours of placing an order.
To request cancellation, email support@candleaf.us with your order number.
If your order has already been shipped, cancellation may no longer be possible. You may request a return after delivery in accordance with our Return & Refund Policy.
Approved cancellation refunds will be issued to the original payment method.
Unauthorized or Suspicious Transactions
If you believe a payment was made without your authorization, please contact your financial institution immediately.
You may also notify Candleaf at support@candleaf.us so we can review the transaction and provide appropriate assistance.
We may conduct reasonable payment verification checks to help prevent fraudulent activity.
Changes to This Payment Policy
Candleaf may update this Payment Policy to reflect changes in accepted payment methods, payment processing procedures, or applicable legal requirements.
Any updates will be published on this page with a revised "Last Updated" date.
Contact Information
For payment-related questions or assistance, please contact us.
Business Name: Candleaf
Website: candleaf.us
Email: support@candleaf.us
Phone: +1 786-887-6378
Business Address: 216 NW 25th St, Miami, FL 33127, United States
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM CT
Saturday & Sunday: Closed
Our customer support team is available during the hours listed above to assist with payment-related inquiries.