Return & Refund Policy

Last Updated: October 14, 2026

At Candleaf, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not satisfied with your purchase, please review our return, refund, and exchange policy below.

Return Eligibility

We accept return requests within 30 days of the date your order is delivered.

To qualify for a return, the following conditions must be met:

• The product must be unused and in its original condition.
  
• The product must be returned in its original packaging, including any accessories or components received. 
  
• Proof of purchase, such as an order number or receipt, must be provided.

Products that have been used, burned, damaged through misuse, or significantly altered after delivery may not be eligible for a standard return.

How to Request a Return

To initiate a return, please contact our customer support team at support@candleaf.us within 30 days of receiving your order.

Include your order number, the product you wish to return, and the reason for your return.

Our support team will review your request and provide return instructions, including the applicable return shipping address.

Please contact us before shipping your return so that we can provide the correct instructions. Do not send products back without receiving return instructions.

Return Shipping Costs

For standard returns, including change-of-mind purchases or products that are no longer wanted, the customer is responsible for return shipping costs.

If you receive an incorrect, defective, or damaged product, please contact our support team with your order number and photographs of the issue. We will review the situation and arrange an appropriate resolution at no additional return shipping cost to you when the issue is confirmed.

We recommend using a trackable shipping service for standard returns.

Restocking Fees

Candleaf does not charge restocking fees.

Restocking Fee: $0.00

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your order contains an incorrect, damaged, or defective item, contact us as soon as possible and provide:

• Your order number
  
• A description of the issue
  
• Clear photographs showing the problem

We will review the issue and provide an appropriate replacement, exchange, or refund.

Your applicable statutory consumer rights remain unaffected by this policy.

Exchanges

Candleaf accepts exchanges.

To request an exchange, please contact our customer support team within 30 days of delivery.

Exchange requests are subject to product availability and the condition of the returned item.

For standard exchanges, customers are responsible for return shipping costs. If an exchange is required because of a verified defective or incorrect product, Candleaf will cover the applicable return shipping costs.

Our support team will provide further instructions after reviewing your request.

Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used at checkout.

Refund Processing Time: 5–10 business days after approval.

Your bank or payment provider may require additional time to reflect the refund in your account.

Original shipping charges are generally non-refundable for standard returns, except where required by applicable law or where Candleaf is responsible for an incorrect, damaged, or defective order.

Order Cancellations

You may request an order cancellation within 24 hours of placing your order.

To request cancellation, contact our customer support team and provide your order number.

If the order has already been shipped or can no longer be canceled, you may request a return after delivery in accordance with this policy.

Approved cancellations will be refunded to the original payment method.

Non-Returnable Items

For hygiene, safety, and product-quality reasons, used candles, burned candles, used reed diffusers, and used linen sprays are not eligible for standard change-of-mind returns.

Products that arrive defective, damaged, or incorrect will be reviewed separately, and applicable consumer rights will be honored.

Refund Delays

If you have not received your approved refund after 10 business days, please first check with your bank or payment provider.

If the refund is still missing, contact Candleaf customer support with your order number so we can investigate.

Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, please contact us.

Business Name: Candleaf
Website: candleaf.us
Business Address: 216 NW 25th St, Miami, FL 33127, United States
Email: support@candleaf.us
Phone: +1 786-887-6378
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM CT
Saturday & Sunday: Closed

We are happy to assist you with your return or refund questions.