Shipping Policy
Last Updated: October 14, 2026
At Candleaf, we are committed to providing a reliable and transparent shipping experience. Please review the following information regarding order processing, shipping costs, delivery times, and tracking before placing your order.
Shipping Destinations
Candleaf currently ships exclusively within the United States.
We do not offer international shipping at this time.
Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders are processed Monday through Friday, excluding weekends and applicable public holidays.
Orders placed on weekends or public holidays will begin processing on the next business day.
Processing time refers to the time required to prepare, verify, and dispatch your order. It does not include shipping transit time.
Shipping Methods and Delivery Time
At Candleaf, we use FedEx to deliver orders within the United States.
- Shipping Method: Standard Shipping via FedEx
- Order Processing Time: 1–2 business days
- Estimated Transit Time: 5–8 business days
- Estimated Total Delivery Time: 6–10 business days
Please note that the estimated total delivery time includes both order processing and shipping transit time. Business days exclude Saturdays, Sundays, and applicable public holidays.
Delivery times are estimates and may vary due to weather conditions, carrier delays, public holidays, or other circumstances beyond our control.
Shipping Charges
Candleaf charges a flat shipping fee of $10.00 USD per order for standard shipping within the United States.
The shipping charge is displayed during checkout before you complete your purchase.
There is no minimum order value required to qualify for standard shipping.
Shipping Origin
Candleaf orders are shipped from Florida, United States.
Our business and fulfillment address is:
216 NW 25th St, Miami, FL 33127, United States
We work with our fulfillment operations to process and dispatch orders according to our published shipping schedule..
Shipping Delays
Although we aim to deliver all orders within the estimated timeframe, delays may occasionally occur because of:
- Severe weather conditions
- Carrier delays
- Public holidays
- Incorrect or incomplete shipping addresses
- Unexpected logistical disruptions
If your shipment is delayed beyond the estimated delivery timeframe, please contact our support team for assistance.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at support@candleaf.us.
We will attempt to update the shipping information before dispatch, but address changes cannot be guaranteed once an order has been processed or shipped.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you have not received it, please check your delivery location and contact FedEx for additional tracking information.
You may also contact Candleaf customer support for assistance.
For packages confirmed lost in transit, we will investigate the issue with the carrier and determine an appropriate resolution in accordance with applicable consumer protection laws.
Damaged or Incorrect Deliveries
If your order arrives damaged, defective, or incorrect, please contact us at support@candleaf.us.
Include your order number, a description of the issue, and photographs where applicable.
We will review the issue and arrange an appropriate resolution under our Return & Refund Policy.
Order Cancellations
Customers may request order cancellation within 24 hours of placing an order.
To request cancellation, please email support@candleaf.us with your order number.
If your order has already been shipped, cancellation may no longer be possible. You may request a return after delivery according to our Return & Refund Policy.
Contact Information
For questions about shipping, delivery, or tracking, please contact us.
Business Name: Candleaf
Website: candleaf.us
Email: support@candleaf.us
Phone: +1 786-887-6378
Business Address: 216 NW 25th St, Miami, FL 33127, United States
Support Hours: Monday–Friday, 9:00 AM–6:00 PM CT
Saturday & Sunday: Closed